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ANSWERS TO YOUR MOST COMMONLY ASKED QUESTIONS
Products
For all products that have a "Best Before" date, there is a drop-down tab below the product description which has the "Best Before" date and a list of the ingredients in the product.
Unfortunately, we are unable to manufacture any more stock of Traidcraft products. When they are gone, they are gone. We do hope to replace some of the most popular Traidcraft products with alternative supplies but that may take a little while
"Fairmade" is the term we use to describe food products that are manufactured and packaged entirely in their source country. We draw attention to this because it means that, instead of just the price of the ingredients benefitting producers in the Global South, the profit margins on production, processing, printing and packaging also stay in the source country, thus benefitting far more people. The Ethical Credentials section on our product pages will show "Fairmade" as well as our other designations - "Fairtrade", "Fairly Traded" and "Ethically Traded".
Orders
Unfortunately, at the moment, we are only able to take orders on the website
We Accept the following:
Apple Pay Discover Google Pay Maestro Mastercard PayPal Shop Pay Visa Visa Debit
All our customers are eligible for discount when they order higher quantities of selected products. We will offer additional price breaks as we get more established and this will take away the need for specific wholesale accounts. We are not able to offer additional discount to retailers, other than the volume-based pricing we already have on the site.
Shipping & Returns
You can return non-food products within 14 days without giving a reason. Start your return from your account page and we will send you instructions on how to return the goods. See our full returns policy here
We are currently shipping with Royal Mail and DPD, depending on the size and weight of the parcel
We can currently ship to every part of the UK apart from the Channel Islands Delivery to offshore islands and excepted postcodes can take an extra day
Fairtraders
We see Fairtraders as a vital part of our business and we want to help them in their mission. We are currently working on ideas as to how we can best help them and will communicate those in the near future.
General
Our company name and the triangular shape of our logo represent the overlap of three vital components that constitute a Fair Trade business:
1 - PRINCIPLES The principle that we should trade fairly with growers, producers and manufacturers in the Global South. This principle can be implemented in a number of ways:
FAIRTRADE The Fairtrade Foundation authenticates producers, wholesalers and retailers who adhere to its protocols and pay membership fees. These products are labelled with the “Fairtrade” logo.
FAIRLY TRADED The ‘Fairtrade” scheme is not always achievable or affordable for producers and retailers but they still want to support the underlying principle. In such cases their products are traded under the banner of “Fairly Traded”. There is a set of 10 guiding principles that anyone trading under this banner should endeavour to abide by.
FAIR TRADE IN THE MAKING Occasionally, we come across producers and suppliers who would not currently qualify for either of the two categories above but, would be able to qualify with our help or supply of ingredients. We will engage with them on the basis that by doing so, we make another product available to our ethically minded shoppers.
2 - PRODUCERS & PRODUCTS Relationship with growers, producers and manufacturers who produce goods that UK ethical shoppers want to buy and who are committed to the principles of fair trade. Those relationships may be direct or vie intermediaries such as importers and wholesalers
3 - CONSUMERS Our target audience is those UK shoppers who have an ethical stance and are willing to pay for products that are produced in accordance with the principles of fair trade.
We Are Fair Trade Ltd was founded to bring together these three components in a friendly, accessible and helpful website. We also want to build a string relationship with those who are willing to be Fair Trade Advocates, using their voice and their resources to promote the cause of fair trade.
So, the "We" in "We Are Fair Trade" does not refer to this company. It refers to all of us who care about fair trade, whether we are a producer, a consumer or a policy maker.
The main point is that it takes all of us, working together to make a tangible impact on the way our trading mechanisms impact the Global South.
